Perspective on an 18-Year Journey
When the Seattle Children's Hospital began using LEAN 18 years ago, they were among a handful of healthcare organizations to do so. Their experience since then has provided numerous important learning opportunities; some discovered, as a result, wonderful success and some as a result of significant failures. This presentation will reflect on the Seattle Children's Hospital journey discussing what they've learned through the years, including persevering through senior leadership changes, adjusting to changing business environments, engaging employees, integrating different Quality Improvement initiatives, and defining the leaders' role in a LEAN journey.
Rating: Beginner, Intermediate, Advanced