CREATING A CULTURE OF EXCELLENCE THROUGH DAILY MANAGEMENT
The St. Boniface Hospital started their LEAN Journey in 2008 with the goal of improving the quality of patient care. This presentation will walk you through the history of their Lean journey, starting with tool based activities like Kaizen events and the trials and tribulations they had in sustainment and later realizing the need for a system based approach. Hear about the St. Boniface Hospital experience with developing, adapting, and spreading a daily management system across the organization. Learn about the results, challenges, and next steps for St. Boniface on it's quest for everyday excellence.