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TRANSFORMING SERVICES THROUGH LEAN MANAGEMENT

Shelley Whitehead and Associates
Delivering Results that MatteR

Description

Featuring global leaders that are using LEAN management strategically to achieve results, this workshop provides a practical, disciplined approach for transforming public and private sector services to bring more value to the customer who uses the services, the employee who provides the services and, in the case of public services, the taxpayer who pays for them. It reviews the five phases of LEAN implementation that organizations can typically expect to go through on their LEAN journey.  It will also provide advice on governance and oversight, leadership and strategic use of LEAN.  The workshop will draw on Canadian and US case studies and will include a simulation exercise.  Upon completion of the workshop, participants will have a clear roadmap for implementing LEAN in public and private sector environments.

Presenter

Shelley Whitehead, co-author - Delivering Results that Matter:  Transforming Public Services Through Lean Management

Shelley Whitehead is a writer and researcher.  She worked for the Government of Saskatchewan for 34 years.  For seven years, she provided advice, support and oversight for enterprise projects including LEAN implementation across the provincial government, school divisions and post-secondary institutions.  She also served as Assistant Deputy Minister, Policy with the Ministry of Social Services and has worked in a variety of central agencies and direct delivery ministries.  Shelley has spoken extensively on public sector LEAN implementation across Canada and has facilitated a variety of policy workshops for graduate students in public policy.  She began her career as a frontline social worker and has a BA from the University of Regina, a BSW from the University of Calgary and an MSW from the University of Regina.  Shelley resides in Regina, Saskatchewan, Canada.

Co-Presenter

Haneef Chagani, co-author - Delivering Results that Matter:  Transforming Public Services Through Lean Management

Haneef Chagani specializes in assisting organizations to develop efficient and effective business operations. He has over 20 years experience in providing organizational performance insights to help clients transform their businesses and attain higher levels of performance.  He has broad experience in planning and managing LEAN transformation programs and in developing LEAN transformation blueprints and roadmaps.  He has assisted organizations improve customer service, reduce millions of dollars in costs, create new capacity and increase productivity by improving performance of core processes and driving culture change throughout the organization – from senior management ranks to frontline staff. Haneef was a Partner at PricewaterhouseCoopers, LLP and led the firm’s Operational Excellence practice in Canada.  He holds an MBA from Simon Fraser University and a BSc. in Computer Science from the University of Manchester, UK.  He is a certified Management Consultant and a LEAN Six Sigma Master Black Belt.

Rating: Beginner, Intermediate

Earlier Event: June 4
Introduction to LEAN Principles 101
Later Event: June 4
LEAN Inbound Logistics