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BRILLIANT MOVES AND BIG MISTAKES

SEATTLE CHILDREN'S HOSPITAL
PERSPECTIVES ON AN 18-YEAR LEAN JOURNEY

DESCRIPTION

When the Seattle Children's Hospital began using LEAN 18 years ago, they were among a handful of healthcare organizations to do so.  Their experience since then has provided numerous important learning opportunities; some discovered, as a result, wonderful success and some as a result of significant failures. This presentation will reflect on the Seattle Children's Hospital journey discussing what they've learned through the years, including persevering through senior leadership changes, adjusting to changing business environments, engaging employees, integrating different Quality Improvement initiatives, and defining the leaders' role in a LEAN journey.

PRESENTER

Cara Bailey, Senior Vice President, Continuous Improvement

Cara Bailey is the Senior Vice President of Continuous Improvement at Seattle Children's Hospital in Seattle, Washington. She joined The Seattle Children's Hospital in 1998 and was involved in the medical center's earliest experiments with the application of lean philosophy, Cara is responsible for continuous improvement in the organization and the integration of quality improvement, patient safety, regulatory and leadership development functions to support transformation.  She has more than 20 years of healthcare management experience and is passionate about building a continuous improvement-based and family-centered organizational culture.

Rating: Beginner, Intermediate, Advanced