The Pursuit of a Robust Management System

Baptist Memorial Health Care
The Pursuit of a Robust Management System

A Robust Management System Delivers Results


In this presentation you will learn how Baptist Memorial Health Care is pursuing a delivery model of care that focuses on providing the Right Care, at the Right Time, in the Right Place, and at the Right Cost. You will hear how important it is to develop a robust Management System capable of facilitating these focuses.


Skip Steward, Chief Improvement Officer

Skip Steward develops, administers, directs and implements performance improvement activities for the Baptist Memorial Health System including identifying inefficiencies; implementing strategies to improve quality, service and finances; and fostering a culture of continuous improvement and excellence.

He has an MBA and is experienced in variety of sectors including automotive, food, process, service and healthcare. Mr. Steward is a Shingo examiner and a certified quality engineer (CQE), certified six sigma black belt and certified Lean champion.

Rating: Intermediate