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Creating a Culture of Continuous Improvement

Intermountain Healthcare
Building a Culture of Engagement at Intermountain Healthcare                  


One of the challenges in healthcare is to ensure that front-line team members are engaged in continuous improvement. Physicians are key front-line leaders that must be engaged.  Dr. Matt Pollard will give examples of how the Intermountain Continuous Improvement Method provides the processes, tools and environment where physicians help identify problems, participate in problem solving and drive standards to improve clinical outcomes, patient satisfaction and flow. This Method has generated thousands of ideas from front-line staff and physicians and contributed to Intermountain Healthcare's position as a leader in the healthcare industry.


Bryan Crowell, AVP Continuous Improvement

Bryan Crowell is the AVP of Continuous Improvement at Intermountain Healthcare and former VP of manufacturing for ATK Armament Systems group, as well as former plant manager at the highest scoring, first two-time winner of the Shingo prize-winning Autoliv Airbag Module Plant in Ogden, Utah.  He has lead multiple organizations through cultural transformation. Bryan co-authored the Shingo prize winning book, “Own the Gap: How to Build a Daily Kaizen Culture”. He received a bachelor’s degree in physics from Weber State University and an MBA from Utah State University. 


Matt Pollard, M.D.,  Medical Director Continuous Improvement

Rating: Intermediate

Later Event: June 7
The Value of LEAN